Frequently Asked Questions

How much is UK delivery?

Delivery charges depend on the items in your order and which fulfilment partner sends them. Our general UK homeware shipping rate is £4.99, with a free standard delivery option for eligible general-profile orders of £50 or more. Other supplier-fulfilled products can have different shipping rates, and orders dispatched in separate parcels may incur separate charges. The full delivery charge is shown before you pay at checkout. Please see our shipping policy for more details.

Where can I order from?

We primarily cater for customers in the United Kingdom. Available delivery destinations and charges depend on the products selected and will be confirmed at checkout. Please check our delivery information before ordering.

When should my order arrive?

Dispatch and delivery times vary between products and suppliers. For many UK homeware items, dispatch usually takes around 1–2 working days, followed by an estimated 2–5 working days in transit, but this is not a guarantee and some items take longer. Peak Christmas periods may add extra processing time. If you need an order for a specific date, contact us before ordering and we can help clarify the relevant estimate.

Will all my items arrive in one parcel?

Not always. We work with several fulfilment partners, so products in the same order can be dispatched separately, with separate delivery updates or charges.

What if a product is out of stock?

Product availability can change, especially during the festive season. If a product is unavailable, please check back later or ask us about availability. If an item becomes unavailable after you place an order, we will contact you about the options.

Can I return an item?

Returns and cancellation rights depend on the item and the circumstances. Most eligible UK online purchases have a 14-day cancellation right after delivery, with legal exceptions including some personalised items. Faulty, misdescribed and undelivered goods are also covered by applicable consumer rights. Read our returns and refunds policy or contact us for help.

What should I do if my item arrives damaged?

Contact us through our contact page with your order number, a short description and, if available, photographs. We will help you resolve the issue.

How do I contact Ordinova Home?

Visit our contact page for questions about products, delivery, orders or returns. Please include your order number when contacting us about an existing order.